Returns & Exchanges
Our return policy is designed to be fair, clear, and respectful of custom fashion production.
Return Eligibility
Ready-to-wear items may be eligible for return or exchange within 3 days of delivery, provided the item is unused, unworn, unwashed, and in its original condition.
Non-Returnable Items
- Custom-size or made-to-measure orders
- Pre-order items made specifically for you
- Items damaged due to misuse after delivery
- Beauty/skincare products once opened or used
Exchanges
Exchanges may be considered for eligible items where sizing issues exist, subject to stock availability. If the requested replacement is unavailable, store credit may be offered where appropriate.
Damaged or Wrong Item
If you receive a damaged item or the wrong order, please contact us within 48 hours of delivery with clear photos and your order details so we can resolve it quickly.
How to Request a Return
- Go to the Contact Us page.
- Provide your order number and reason for the request.
- Wait for confirmation before sending any item back.