Frequently Asked Questions
Helpful answers to common questions about orders, sizing, delivery, and custom requests.
Do you offer custom sizes?
Yes. You can use our Pre-Order form to submit your measurements for custom-size orders.
How do I know my size?
You can use our Size Chart page as a guide. If you are unsure, a pre-order with measurements is the best option.
How long does delivery take?
Delivery times depend on your location. Standard orders are usually delivered within a few business days after processing.
Can I return a custom order?
Custom-size and made-to-measure items are generally not returnable, except in cases of confirmed production error.
Do you accept international orders?
Yes, international delivery may be available depending on your location and courier options.
How do I track my order?
Once your order is processed and shipped, delivery details may be provided through follow-up communication.
What payment methods do you accept?
Available payment methods are shown during checkout. Online card and supported payment channels may be accepted.
Can I change my order after payment?
Changes may only be possible if production or dispatch has not started. Contact us as soon as possible.